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Attrition cost

Preview

What agent turnover really costs, per leaver and per year, and what you would save if fewer people left. Everything stays in your browser.

The preview shows an example team. Unlock All Access to enter your own numbers.

Your team

Agents (headcount)

Annual attrition (%)

Hourly wage

Currency

Benefits & taxes (%)

Hours per week

Cost of each leaver

Recruiting per hire

Exit & admin

Training (weeks, paid)

Trainer cost per hire

Ramp to full speed (weeks)

Speed at start of ramp (%)

Seat empty (weeks)

Overtime multiplier

What if

Attrition could drop to (%)

35%

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Per year

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Per leaver

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Per agent on the team

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per year

What-if savings

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What's counted

Exit & admin and recruiting: what you enter, per leaver.
Training wages: loaded wage (wage × (1 + benefits)) × hours × training weeks.
Ramp: the productivity a new hire doesn't deliver yet, rising in a straight line from the start speed to 100%.
Empty seat: the overtime premium (multiplier − 1) paid to cover the seat while it's vacant.

Not counted: lower quality and customer satisfaction during ramp, extra load on the rest of the team, management time. Real costs are usually higher.